I’m thrilled with my new shower door purchased at Evans Glass. It’s perfect in every way. And the customer service was exceptional. It was a pleasure doing business with them. I highly recommend Evans Glass!
A customer called us needing service on skylights.
We suggested calling Don Kennedy to evaluate the skylights. He may be able to replace the skylight glass for you as well.
The customer wrote back.
"I made a visit to Don Kennedy Roofing on Tuesday the 20th of December. A very pleasant man was standing in the doorway waving to the driver of a departing truck. He invited me in and asked me how they could help me.
When I told him that Mr Evans suggested that I see if their company could be of help, he lit up like Christmas and told me how much he admired Mr Evans and that he has just seen him.
We outlined the problem. He said he would get in touch with the people at Velux to plan a solution. Apparently they made our skylights and Don Kennedy roofing installs a lot of their products. I felt totally taken care of due to the magic of Mr Evans name.
When I asked this man for his name, he told me he was Don Kennedy and that he was still very much alive.
I consider this my Christmas present and thought I should send you the story by way of thanks.
Oh absolutely! We try our best to help.. even if that means referring out to another company.
I have sooooooooooooo enjoyed working with you guys. The Mirrors look great, the Showers are Amazing. It was great working wit Sammy…he was awesome and the guy in charge (Hollis) did a great job and he too was awesome. I will definitely refer you guys out to anyone I need that would need your services!!!
Dear Austin and Bill………..I am writing for two reasons. First and foremost, compliments to Evans Glass and its staff. Evans Glass has performed two major windows glass replacements at my home over the past two years or so. The first one was arranged by Mr. Gregory before his passing and just recently by his son Joey.
Glass top was delivered last Friday and we just wanted to say Thank You for your help.
Please share these picture with Jacqui. She and I had a delightful conversation the other day. We are very pleased with the service Evans Glass Company provided and highly recommended to anyone.
Thank you, Kim & Norm
"Billy, your guys did a great job today installing my daughter Sarah's barn style shower door. Carolyn said it far exceeded her expectations. Thanks so much!"
Just wanted to say thank you to Austin Evans for quickly correcting my shower door. It is beautiful and I love it. We will use Evan Glass again for our next bathroom remodel.
Thank you for your help with the glass dresser top. The fit is correct and it looks great. My wife is happy and my dog and I are happy.
Visit brought memories of "old school" customer service from a modern company. This is hard to find today. I enjoyed looking at the classic car. Close as I got to the car was a 1956 Ford Mainline with a "Glass pack" and a "Dynatone" muffler, LOUD. Had a lot of fun before the Highway Patrol and town constable caught me in their roadblock.
I know subcontractors like yourself typically get emails or phone calls when things go bad but I like to let subcontractors know whenever I think they go above & beyond to work with me so with that said it was great meeting you for the first time and I appreciate your honesty when it comes to telling me something and it actually happens like you said and the crew you sent out here has done an awesome job. The finishes on these stores is not your normal brick so you can just throw your frame in and caulk it, these guys did a great job figuring out how they were going to make everything look like one big storefront system and today they finished 99.9% of it. There’s a couple minor things they need to finish but other than that, great crew, followed all safety policies, very professional and I would love to have these guys on my next project with you guys.
Thanks and great job!!!!
Rachel and I want to thank you and your crew for another fantastic job! You all are such professionals and we would only use your company in the future. You have been great about designing the projects and your installation crews have all been top-notch. We have had many contractors, subs, service people through our house over past 3.5 years so we know how to judge quality.
Evan’s Glass did 4.5 bathrooms and one master closet mirror installation over that time. Each one is a piece of art !
Just wanted to thank you again for your great help with our urgent shower repair. Thanks to you we were able to sell our house quickly and above asking price! We will gladly call on Evans for any future needs. Thanks so much for everything.
About 3 and 1/2 years ago I ordered custom shower doors from your company. The hinges and handle were a rubbed bronze finish. I love the doors and everyone who sees my remodeled bathroom remarks how beautiful they are. Recently I noticed the finish coming off from the inside handle and I called Evans in Nashville. I spoke with Ted who asked me to find a number from my order so he could help with the replacement. After a thorough search of my paperwork I could not find the contract but I did find the original drawing and cancelled checks with dates. I called back to Evans and left a detailed message on what I had and then waited to be called on the solution. Well to my surprise your install man showed up the next day with a new handle and installed it in a professional manner. I want you to know that this kind of customer service is so very much appreciated in today's market. You need to be very proud of your people who made my whole experience so pleasant. You can be sure that I will always speak with praise for Evans glass whenever I have the opportunity. My daughter will soon be looking for a new shore door in her newly remodeled bath and I am encouraging her to give you a call. Thank you for being an upstanding quality company.
Wanted to send you a few pictures of the great work done by Evans Glass for our shower doors and mirrors!
Your staff was excellent and we love the product!
"My experience with your company has been excellent. Everyone has been courteous, knowledgeable and helpful. I look forward to doing business with you again." Thank You
"Wanted to let you know how pleased I am with the wonderful job [the installers] did replacing the glass in my windows. They both worked in a very professional and gentleman like manner, feeling very comfortable with them in my home. Before leaving they made sure everything was left neat and clean. I will be sure to highly recommend Evans Glass to friends and neighbors." Your Satisfied Customer,
"Just a quick note to thank you for your excellent service. I absolutely like my patio table glass. It looks wonderful. I was unable to find the 'needed' glass at other stores. Not only did you have what I needed, you were all so friendly and helpful. You even came all the way to Springfield to measure and deliver it. I did nothing but make a phone call. I would recommend your company to anyone (and plan to). You are certainly a 'cut' above!!! It is refreshing to see such excellent customer service!!. I am most appreciative!"
Mr. Evans, "I wanted to take the time to say 'Thank You' to your staff at Evans Glass Company. From the time that I called about our request, to the time that the job was completed, everyone that was involved in this project was kind, courteous and very professional. It is always a pleasure to work with people that care about the customer. Please pass along our appreciation to the people that were involved." Thanks again,
"I am so pleased with the shower door your company installed last Friday. It is so nice to finally be able to take a shower in my own bathroom. Now I just need to get the room painted. Hopefully sooner than later! The two installers you sent to my home did a nice job, and were very courteous. They also went beyond the call of duty. They caulked under my existing mirror saying that whoever installed it did not do this step, and it needed to be done to protect that small area from water. I take note of service men who do that type of thing. That tells me they take pride in their work, and I always use them again if I need that kind of work done." Sincerely,
"'Thank You', I love the mirror! I don't know what took me so long in having the old one replaced. Evans did a beautiful job." Thanks and Gratitude,
"Not only do I love you, but I adore you! Thank You so much! They did a beautiful job!
I didn't think I wanted a pink cup but I will drink from it proudly now. We love Evans Glass! Thank you! Thank You! Thank you!"